There When You Need Us

Novacare is a tailored program designed to provide extended customer care and support after your applications go into production. Our goal is to minimize your support burden, without compromising your ability to deliver.

Why Novacare

• Guarantee priority access to Prinova’s resources when you need them.
• A dedicated team of specialists who understand your application and systems with intimate knowledge of your environment and needs.
• A dedicated point of contact for all Prinova’s services.
• Problems solved and questions answered quickly, without delays.
• Ensures your own competencies are established to support your internal customers.
• Product issues caused by upgrades or system enhancements are resolved quickly, before they affect your production environment.
• Maintain flexibility and scalability through seasonal peak times.
• Allows you to free up your resources for other important initiatives.

How It Works

Novacare lets you secure blocks of services hours in advance, which can then be used against any Prinova services – from strategic consulting to application support, from document design and development to customized training sessions.

Preferred Pricing

Novacare customers take advantage of preferred customer pricing for all of our services. Your rates are adjusted based on the amount of work being contemplated. Simply speaking, the more you work with us, the better your rates.

Whether you’re an existing customer or considering engaging Prinova for the first time, Novacare offers the peace of mind of knowing you have the full bench-strength of Prinova at your disposal.