novacare™ works by securing blocks of hours in advance, at a considerable discount from our regular rates. Think of these hours as vouchers you can use however you like towards any or all of Prinova's services—from strategic consulting to application support, from document design and development to customized training sessions.

Often, access to resources can be delayed by paperwork, authorizations, and scheduling conflicts. A novacare™ partnership removes these hurdles, ensuring our resources will be available precisely when you need them.

novacare™ comprises two components: Priority Access and Application Support. These components can be selected separately or combined. If you participate in one component, you'll receive our novacare™ discount on our professional services of at least 10%. If you participate in both, you'll save even more.

With Prinova’s novacare™ program, you will…

• work directly with Don Drzal, our novacare™ director, so you’ll have a single point of contact for all Prinova’s services;
• retain a dedicated team who understands your application and systems;
• be able to integrate our resources into your environment to any degree you’d like;
• get problems solved and questions answered quickly, without interrupting your workflow;
• build up your own internal competency centers without forcing your customers to wait;
• resolve product issues caused by upgrades or system enhancements before they affect your production environment;
• maintain flexibility and scalability through seasonal peak times;
• free up your resources for other initiatives; and
• guarantee priority access to Prinova’s resources when you need them—at a discounted rate.